DoH Bulletin 236

http://www.dh.gov.uk/health/2012/02/the-week-issue-236/

A Framework for NHS Patient Experience

The Department has published an NHS Patient Experience Framework, which outlines the area’s most important to patients’ experience of NHS services.

Improving patient experience is a key aim for the NHS.  By asking, monitoring, and acting upon patient feedback, organisations are able to make improvements in the areas that patients say matter most to them.

This framework is significant for healthcare organisations because it provides a common evidence-based list of what matters to patients, and can be used to direct efforts to improve services. For example it can be used to help define what questions to ask patients in surveys and in real time feedback.

http://www.dh.gov.uk/health/2012/02/patient-experience-framework/

Management of SHA and PCT Administration Estate

A framework to ensure that current and future NHS property requirements are met in a way that will deliver optimum value for money across the whole system is published.

A letter sets out the framework for the management of the strategic health authorities (SHAs) and primary care trusts (PCTs) administrative estates. It explains how future decisions will need to be made in respect of future office requirements for the NHS Commissioning Board and other Arm’s Length Bodies at sub-national and local level.

http://www.dh.gov.uk/health/2012/02/management-administration-estate/

http://www.cftconsulting.co.uk/  

Sustainability in the NHS: Health Check 2012

Sustainability in the NHS: Health Check 2012 explains why the public and NHS leaders think the NHS should be a sustainable organisation.

This document (produced by the NHS SDU) highlights how sustainability is viewed by leaders in the health service and demonstrates the public’s desire for a more sustainable healthcare system.  It also indicates how sustainability can save NHS organisations money as well as saving the environment.

http://www.sdu.nhs.uk/healthcheck2012

Bolton One LIFT Project Opens

A £30m health, leisure and research centre has opened in Greater Manchester.  Bolton One incorporates a swimming pool and fitness suite, a doctors' surgery and outpatient centre, and the University of Bolton's Centre of Excellence for Health and Wellbeing.

http://www.boltonone.com/Partners.html

Major Review of Hospital Efficiency. Nuffield Trust

The report is based on UK and international experience, examines the factors that determine efficiency within hospitals and how acute trusts can best make cost savings.  An accompanying summary explores the implications of the findings for policy and practice in the context of the Government’s reforms.

Additional resources include a video interview with report co-author Jeremy Hurst and a downloadable slidepack. This research forms part of our wider research programme on health care efficiency.

http://www.nuffieldtrust.org.uk/sites/files/nuffield/can-nhs-hospitals-do-more-with-less_full-report-120112.pdf?utm_medium=email&utm_campaign=Monthly+update+January+2012&utm_content=Monthly+update+January+2012+CID_8c0d617dbd4c4b376a645b652e066f2e&utm_source=Email+marketing+software&utm_term=Read+report

Monitor: NHS Foundation Trust Annual Reporting Manual 2011/12

The NHS Foundation Trust Annual Reporting Manual 2011/12 provides guidance to foundation trusts on producing their annual reports and accounts. This manual incorporates both financial and additional annual reporting requirements.

Monitor consulted on proposed changes to the Annual Reporting Manual in October 2011.

http://www.monitor-nhsft.gov.uk/home/news-events-and-publications/our-publications/browse-category/guidance-foundation-trusts/mandat-1