A Framework for NHS Patient Experience

The Department has published an NHS Patient Experience Framework, which outlines the area’s most important to patients’ experience of NHS services.

Improving patient experience is a key aim for the NHS.  By asking, monitoring, and acting upon patient feedback, organisations are able to make improvements in the areas that patients say matter most to them.

This framework is significant for healthcare organisations because it provides a common evidence-based list of what matters to patients, and can be used to direct efforts to improve services. For example it can be used to help define what questions to ask patients in surveys and in real time feedback.

http://www.dh.gov.uk/health/2012/02/patient-experience-framework/